100% PASS QUIZ 2025 500-442: ADMINISTERING CISCO CONTACT CENTER ENTERPRISE UPDATED PRACTICE EXAM PDF

100% Pass Quiz 2025 500-442: Administering Cisco Contact Center Enterprise Updated Practice Exam Pdf

100% Pass Quiz 2025 500-442: Administering Cisco Contact Center Enterprise Updated Practice Exam Pdf

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Cisco 500-442 (Administering Cisco Contact Center Enterprise) Certification Exam is designed for IT professionals who are responsible for managing and administering Cisco's Contact Center Enterprise (CCE) solution. 500-442 exam validates the knowledge and skills required to configure, deploy, and maintain the CCE solution, which is a comprehensive customer contact management system that enables organizations to deliver exceptional customer experiences.

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Cisco 500-442 exam covers a wide range of topics related to contact center administration, including call routing, reporting, scripting, and workforce management. It also covers important concepts related to Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), and Cisco Finesse. 500-442 Exam consists of 65-75 multiple-choice and multiple-answer questions, and test takers have 90 minutes to complete it.

Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q53-Q58):

NEW QUESTION # 53
When is the IVR leg established in a CCE Call Flow?

  • A. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
  • B. when CVP establishes an HTTP link with the Media Server
  • C. when CVP establishes an HTTP link with the VXML Server
  • D. when the Ingress Gateway delivers a SIP invite message to the CVP server

Answer: C


NEW QUESTION # 54
Which communication protocol is being used between PG/Router and Live Data to generate report information?

  • A. UDP
  • B. HTTP
  • C. TCP
  • D. TIP

Answer: C


NEW QUESTION # 55
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

  • A. Enable "Require Idle Reason"
  • B. Wrap-up on Outgoing, set to Required
  • C. Wrap-up on Incoming, set to Required
  • D. Enable "Require Logout Reason"

Answer: D


NEW QUESTION # 56
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

  • A. ICM responds to the Route Request by running a Routing Script.
  • B. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
  • C. CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.
  • D. CVP delivers a Route Request to the ICM Central Controller.

Answer: B

Explanation:
In a Cisco Contact Center Enterprise (CCE) Call Flow, after a call arrives and is held on a port on the Ingress Gateway, the next step is typically D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server. This step initiates the call's entry into the Cisco Voice Portal (CVP) for further processing, which may include IVR interactions, queueing, or routing to an agent based on the defined call routing logic.References:Cisco CCE solution documentation provides detailed call flow diagrams and explanations, illustrating how calls progress through the system from the Ingress Gateway to CVP and beyond.


NEW QUESTION # 57
What are the two main features of the Cisco VVB? (Choose two.)

  • A. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
  • B. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  • C. allows customers to retrieve the required information through voice commands without interacting with an agent
  • D. allows an agent to retrieve the required information through voice commands without interacting with a customer
  • E. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

Answer: B,C

Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf


NEW QUESTION # 58
......

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